Terms & Conditions

Prices, Terms & Policies

Payments

There is a platform booking fee if you would like to pay per card via the online booking system. You also do have the option to pay by bank transfer (BACS) or cash and not incur the fee. Simply order/book your classes and tick the ‘bank transfer’ or alternative payment option in the checkout process. This way we’ll receive your order, adjust the invoice amount to show it without the booking fee where applicable, and will send it to you to pay. Once it is settled we will tick the right box and it will then indicate that it is paid in full.

Cost for Classes

Tiny Tacklers - The current cost works out to £10.45 per session and is paid by term. So if a term has 12 sessions the cost for the term will be £120.00 plus the platform booking fee of around £4.50. The booking fee can change any time. Should spaces be available during the term, you are more than welcome to sign your child up for the remainder of the term. You must register for the term/remainder of the term or book a free trial for your child to attend a class. You are welcome to register your interest via the booking form or contact form, and we’ll get back in touch. You will be added to a waiting list should there be no spaces available. We’ll communicate this with you. Sibling discount of 30% applies to more than 1 child signed up in the same term for Tiny Tacklers.

Camps - Currently cost between £25 to £50 per child per day depending on the camp. Sibling discount of 30% applies to more than 1 child signed up in the same week of camps.

Sibling Discount

• We have a sibling discount when you sign more than one of your kids up in the same term to the same programme for example: Tiny Tacklers, Holiday Camp, etc.
• To qualify for the discount, you must sign them all up at the same time via our online booking system and for the same term, class, camp, etc.
• 30% discount on any additional Sibling - applicable to all programmes apart from KIDS CLUB.
• 10% discount on any additional Sibling for KIDS CLUB

YOU HAVE A 4TH CHILD?

• WOW! Well done!
• We will first congratulate you if you have a fourth child taking part in the same programme or same week of camps.
• Then we’ll give your 4th child a free place! Just because you’ve earned it!
• NOTE: MUST BE signed up in the same term or week of camps as the others!

Minimum Numbers per Class, Camp or Events

For us to run a healthy business and provide the best possible product we can only run classes, camps and events where we have minimum numbers. This depends on the venue, coaching and relevant cost. The following is guideline of minimum numbers but it will depend on the venue:

• Weekly class/session = 8 or more
• Camp per day = 10 or more
• Events = 10 or more

Times, Dates & Venues

The session you signed up for will run on the same time each week and during the term. We will aim to communicate in advance should a time, date or venue change occur for a particular class. We hire the venues and at times the space might be required by the organisation we hire it from or they might ask us to change the times. If we can make alternative arrangements we will.

As we build the numbers in our classes per venue, we tend to combine two different age groups to get to the minimum numbers. This will mean that the time you booked for, might be earlier or later to accommodate this. We will communicate this with you.

Cancellation / Refund policy

You can cancel for a full refund, at anytime up to two days before the first session of the term or camp starts. We suggest a free trial class first (*not applicable to events or camps), before you pay for the whole term. Should you want to cancel during the term, you will receive credit to use for future sessions and it is only transferrable to a sibling, and not to friends unfortunately. This will be effective from the day you cancel.

We reserve the right to cancel any class, term or camp and will always communicate this with you, where necessary.

For any issues you can call us or email us at creators@therugbyuniverse.com